Support

FAQ

How long will my order take to be delivered?

Deliveries will be made within 1-5 working days depending on the distance.

Where is my order shipped from?
Orders are shipped from Cape Town.
Who is your shipping provider?
We ship nationwide via The Courier Guy.
Can I exchange an item?
Exchanges are not currently available to customers.
What if my item is faulty?
If you’ve received an item that you believe to be faulty, please do not hesitate to contact us with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase).
We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.
How can I track my order?

Follow your purchase from dispatch to your doorstep by using your waybill number and email, or your tracking number to track your order.

 

Where are your products manufactured?

Cajubrasil and Vestem is manufactured in São Paulo, Brazil.
Swati lenses are designed in Sweden. Made in Korea.

When do items restock?
We can’t always give a heads up about all product restocks as it’s always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they will be coming back in.
To find out when an item will restock, select the ‘size out of stock’ feature on our product pages (below the item sizes section). This will allow you to select the size that you want, and enter in your email address to be notified as soon as it’s available – simple!
Alternatively, you can keep a close eye on our social media, blog, and sign-up to our newsletter at the bottom of our homepage.
If the ‘size out of stock’ feature is not displaying on the product you are viewing, this, unfortunately, means it’s because that particular item is not currently being restocked. But do keep your eyes peeled, because we’ve got some great new stuff coming in all the time, so you can find a new favorite.
What’s your sizing like?

VESTEM

Vestem models featured on the website, wears size P (Small).

 CAJUBRASIL

Cajubrasil models featured on the website, wears size M.

If you have any questions about our activewear: from sizing, to look, fit and feel, don’t hesitate to reach out via our whatsapp ‘Chat Button’.

How do I care for my Premium Activewear?
Sometimes a heavy spin cycle can do more damage than a heavy squat session. Here’s how you can get the most of your activewear & maximise the longevity and durability of our gear.

1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash your activewear inside out and avoid washing with rough surfaces like denim, velcro or zippers.

2. Wash Similar Colours Together: To help preserve the original colours and prevent bleeding, wash your activewear with similar colours. Don’t mix dark & brights.

3. Line Dry In the Shade: If you’re drying your activewear on the line, hang it inside out. Washing your activewear inside out will also help protect it. If you iron or steam your activewear, stay away from prints.

4. For Sports Bras: Remove the padding before you wash the bra. This will help retain the shape of the bra

5. Fabric Softeners Are Fine

What payment methods do you accept?

Visa, Mastercard, Ozow Instant EFT & Payflex

Do you have retail shops?

Currently, there are no physical retailers that stock our products

Can’t find the answers to your questions?

@swish.za

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